Wonderful Family Getaway

Our stay was delightful! The staff provided exceptional service, offering warm greetings and extra amenities without hesitation. Breakfast was a highlight with a variety of choices. For families, I'd suggest asking for extra towels in advance for convenience. Overall, a cozy place to unwind.

The indoor pool was a hit with the kids, and the spacious rooms made our family stay so enjoyable. We even loved the hot tub! The staff’s friendliness, especially Mr Steffon, really made us feel special.

a home away from home with delightful staff who truly care about your experience

Exceptional stay, lovely staff, wonderful kitchen.

We had a lovely stay at this hotel, perfect for our family. The spacious two-bedroom suite made it easy to unwind after a day of exploring. We also took advantage of their delicious breakfast, which made mornings hassle-free with our small child.

In my wife’s opinion, more kid-friendly snacks at breakfast would be a nice touch.

Exceptional Staff and Spacious Rooms

During my stay, the spacious room was a highlight, fully equipped with a kitchen that made my family feel at home. The staff were incredible, always going the extra mile, whether it was helping with local recommendations or engaging in friendly conversations. It really made a difference in our experience. However, I found the breakfast options could use some improvement.

The Residence Inn Norfolk Downtown has a lovely and inviting lobby, making it easy to relax. The accessible layout and attentive staff created a pleasant experience, especially as they swiftly assisted with my needs during my stay.

More seating in common areas would be helpful.

The room was spacious, and we loved the cozy feel of the living area. The kitchen was stocked with everything we needed. It was nice to unwind by the pool or enjoy breakfast before we started our day. The only hiccup was that we had requested two queen beds but ended up with a king instead, which was a little odd. 😊

Totally recommend for a short visit

Friendly staff, clean room, equipped kitchen, the staff consistently exceeded our expectations, especially during breakfast when the cheerful service really uplifted our mornings, and the location made it easy to use the nearby transportation options for exploring.

No notable negatives.

Perfect for couples seeking comfort

The buffet breakfast was adequate, yet the staff was friendly and courteous and made sure that our needs were met during our stay. I even had a nice moment when the front desk staff went out of their way to help me with a minor issue in my room, which made it feel more cute.

It was not inexpensive, but still acceptable.

The hotel's amenities were quite impressive, especially the full kitchen, and the staff was exceptionally friendly and accommodating. However, I did encounter issues with the cleanliness of the room and parking fees that felt a bit excessive. Overall, it's a place worth considering if you can overlook some drawbacks.

my previous stay in norfolk didn't compare to this one. the spacious room and attentive staff truly elevated my experience. enjoying my morning coffee while overlooking the clean facilities made my day.

the coffee served was low quality.

The Two-Bedroom Suite was super spacious and clean, which was a huge plus for our family. I loved that it had a full kitchen, making it easy to whip up snacks. The bed was comfy, and the bathroom setup was nice too. We did have a little hiccup with the water drainage in the tub, but the staff was quick to help out. Overall, it felt pretty homey despite that minor issue.

The central location makes it perfect for hitting up local restaurants and shops, all within walking distance. The facilities are spacious, which is a big plus for families looking to stretch out and relax after a busy day.

However, my stay wasn't without its issues. First off, not having carts available made moving luggage a hassle. The common area furniture looked like it hadn't seen a scrub in ages—honestly, it detracted from the hotel's appeal. The bathroom left much to be desired. it was dirty upon check-in, and the floor was dangerously slippery after showers. Also, the breakfast situation was disappointing. During my stay, they ran out of basic items like coffee and cereal, leaving a really low impression on what to expect. And don't even get me started on the noise levels from the street—definitely not ideal for getting a good night's sleep.

I had a nice stay with easy check-in and some great breakfast options, especially loved the turkey bacon, which I never found in hotels before!